Support

Something wrong, or just want to talk? Write to us:
info@aroundtheblockstudios.com

We read everything. Most replies come within two days.

Tell us your phone model, what you were doing when it happened, and your ledger number (in the game: Settings → About, with a copy button). The ledger number lets us find your empire without asking for your name or email.

Common questions

I got a new phone. How do I bring my empire with me?

On your old phone, open Settings → The Books → Show my key. On the new phone, install the game and enter the key when it asks. Your empire opens exactly where you left it.

I lost my old phone and never saved my key.

Write to us with your ledger number if you have it, or the name on your door and roughly when you last played. We'll do our best to find your empire.

I bought something and didn't get it.

Purchases are handled by Google Play or the App Store. First open the game's Settings and tap Restore Purchases. If it's still missing, write to us with the date and your ledger number; keep your store receipt handy.

I want a refund.

Refunds are handled by the store you paid: Google Play (play.google.com → Order history) or Apple (reportaproblem.apple.com). We can't issue store refunds ourselves.

Someone has an offensive family name on the Standings.

Tap their row on the Standings and choose Report, or write to us with the name and the week.

How do I delete my account?

In the game: Settings → The Books → Delete account. Without the game: see Delete your account.

Is the game for kids?

No. It's rated for players 17 and older.